Top Kindle Troubleshooting Tips

It is very common that you may face some minor issues with your Kindle e-book reader. It is advised to know some basic troubleshooting steps for handling the minor problems on your own. This post gives the top Kindle troubleshooting tips for the commonly encountered problems.

Some of the common problems that are face with Kindle are screen issues, wireless problems, password problems, content issues, problems faced while trying to connect through USB, etc. A few of these problems along with the troubleshooting tips are handled in the following sections.

Password Issues

This is one of the most commonly faced problems, especially by new users. If you have forgotten the Kindle password or if it is not working, then follow the below troubleshooting steps:

  • Ensure that you use the symbol key for entering numbers or other special characters and shift key  while entering uppercase letters.
  • If you have forgotten your Kindle password, then the only way to regain access is to reset the password. Such an action will erase all the contents of the gadget and will need a new registration from the SETTINGS menu before downloading of contents from the library on

To rest the password on Kindle:

  • Slide the device and switch on the power switch on top to get out of sleep mode.
  • The password field has to be entered with “resetmykindle” and the enter key has to be pressed.
  • Wait for a few minutes for your Kindle to restart.

Problem While Connecting Through USB

When you try to connect your Kindle to the computer through the USB port, if you get an error message or if the device is not identified, then there is possibility that the USB port is not powered. Follow the steps below to overcome the issue:

  • Disconnect the device from the computer and try connecting it to a different port or try using another USB cable. If it still does not work, then move over to the next step.
  • Restart the device by navigating to Home-> Menu-> Settings-> Menu and choose restart. Connect it to the computer and restart the computer with the device connected to it.
  • If the above steps do not solve the problem, then reset your Kindle. Disconnect it from the USB port, slide and pres the power switch for around 15 seconds. Wait for around 10 minutes before connecting it again. This will solve the issue.

Issues with Music and Audio Files

If the music files are not playing on the Kindle, then the possible cause could be that the files are not in supported format (MP3) or absence of the files in the relevant folder. Check this by following the steps below:

  • Connect the device to the computer through USB port and access the Kindle drive.
  • Open the music file from the drive and make sure that it contains the files.
  • Also, ensure that the files have an .mp3 extension in the properties.

If the Kindle is not able to play the audiobook, then the probable cause could be- the audio book cannot be found or it is not compatible with the device. In such cases, execute the following steps:

  • Plug your kindle to the computer through USB port and access the kindle drive.
  • Ensure that the audio book files are present in the audible folder.
  • Make sure that the type of file is audible by right clicking on the file and checking in the properties.

These are some of the commonly faced problems with Kindle. Learn these top troubleshooting steps to overcome such minor issues so that you can handle it on your own.

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